Customer Service / E-Commerce
Many of our clients tell us their time can be spent much more productively when they don’t have to think about whether their customers are being looked after well or if orders are being processed properly.
When customer contact levels don’t warrant employing someone full time, our clients know that by employing us to handle their customer services function, their customers have access to ‘them’ throughout the working day. Incoming telephone calls, emails and post are dealt with promptly and charges relate directly to the work we do. Fewer calls = lower costs, and when things are busier we have the capacity to handle multiple calls at once