how we work

let’s talk

We’ll start by talking through what you’d like to achieve and how you think we might be able to help. No square pegs for round holes here – our service is made to fit your requirements. Don’t worry if you’re in a bit of a muddle and unsure of exactly what you need, that’s really quite common when people first come to us. With the help of our senior consultants we can give you the options you need for your business.

options

We’ll come up with a few options for you to consider and when you’ve decided what you’d like done, we’ll draw up some paperwork and get cracking.

the paperwork

A work specification will contain the most pertinent aspects of the service you require and will operate alongside our standard terms and conditions. This shouldn’t seem overly bureaucratic – we believe it’s vital in all good working relationships that everyone knows what’s expected of one another.
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your T8 team

We find it hugely productive to align the personalities of our clients with the skills and traits of our administrators. You’ll be matched with the T8 administrator that is best suited to your preferred business style, this person will be your main point of contact and will get to know and understand your business. She or he will be the leader of your T8 team, which will consist of at least one other T8 Consultant and may include designers, book keepers, advisors and juniors, who will also know about you and what’s going on, so that your work will continue smoothly in the event of any absence.  Go here to see the Team

​efficiency

​We’re not keen on just going through the motions. We take our role very seriously and just like any ‘real’ member of your staff, we’re constantly looking for improvements and will always make suggestions to increase efficiency and reduce the duration of tasks if we see an opportunity. Some might argue that’s potentially turning work away – we think it’s one of the reasons clients keep coming back.

​flexibility

There is the choice of working with us on a retained basis, or on an adhoc basis with no obligation to engage our services for any longer than the purchased package of time. We’re here as and when required, for as little or as much as you need… and if you only need us once a year for a specific product we don’t mind.

​straightforward charges

​We offer a simple structure for our fees. The more time you need, the better the rate. Much like a Pay As You Go tariff on a mobile phone contract, you are in control of your spend depending on your business support requirements. Any time you buy lasts for a generous three-month period, enabling you to benefit from a lower hourly rate if you choose to purchase a larger block of time in one transaction.

​shhhhh!

​We take your business and reputation as seriously as our own. Confidentiality is important to us and we never divulge clients’ company information, or who we work for, without permission. We have strict Non-Disclosure Agreements in place for both our administrators and for you. We follow need-to-know policies and manage data in the strictest confidence.

​diplomacy

​Often we’ll be working alongside clients’ existing suppliers or their own staff. We make a conscious effort not to step on anyone’s toes and to integrate as seamlessly as possible within an organisation, without unsettling pre-existing relationships.

in summary...

We’re not just super managers, administrators, designers, bookkeepers, secretaries and event managers, we’re also business owners ourselves with decades of experience, which means we understand, and have experience of, many issues a small business has to face. You can think of us as a receptionist, secretary, business manager, marketing team and logistics department all rolled into one very convenient service. Call us to find out more (852) 2517 8248!

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