Receiving phone calls, especially from customers, is important and it’s certainly not ideal if their calls go to voicemail during working hours.
Receiving phone calls, especially from customers, is important and it’s certainly not ideal if their calls go to voicemail during working hours. Even diverting to a mobile isn’t a great option if you’re travelling or are answering with background noise in a busy Starbucks. We know that a proportion of enquirers are unlikely to call back if they don’t get though first time and often customers’ perceptions are greatly enhanced by a business being established enough to warrant a receptionist. Unless you have the space, equipment, work requirement and inclination to do so, there’s no need for you to employ a full-time member of staff to manage the phones when T8 can be your receptionist.
Depending on your provider, your calls can be diverted to us very simply by programming your phone line with a few key strokes (and undone just as simply) and you can opt to divert all calls or just those that go unanswered if you’re out, or already on another call. More than one line can divert to a T8 Consulting number, so if you have several team members with their own lines they can each decide when and how to divert depending on what’s convenient for them.
You’ll be given a T8 Consulting divert number, which is a dedicated number for your business. When calls are received on that number, your company name is displayed on our system and our team will answer the call according to your preferred style and greeting. We are able to take several calls at once on your number, so if we are already on the phone, another administrator will take your call – each of whom will be able to do so knowledgeably.
Messages will be taken and passed on to you via your preferred method (eg, email, text message) and, if you’d like, you can have the ultimate virtual reception service with calls being announced and patched through to you. Calls diverting to us out of hours will be answered by our personalised voicemail system and messages relayed the next business day in the usual way.
We pride ourselves on becoming part or your team rather than just being a message-taking facility. Our administrator will act as if she or he is sat in your own office, dealing with callers in a friendly and human fashion, rather than sounding like an automaton working to a script